A Quick
Reference:
Services for
People with Co-Occurring Disorders
When a
person calls asking for information about services for people with co-occurring
disorders:
I. Emphasize:
1. We are glad that
you called ( A Welcoming Environment).
2. There
are services and support for people who are dealing with both mental health
issues and addiction.
a. We
have a list of treatment services
b. We have the names
of self help groups
c. Let them know if
your agency has services
d. We have other
community resources
3. Provide Concrete Information
Ask the person requesting services:
“Would you like the names, phone numbers, and
contact names of any of these services or do you want to speak to someone here
about our services?”
Treatment Services Information
Names of treatment programs and treatment options
available.
Self-Help groups
a. Names of the
available self-help groups for people with a Co-Occurring disorder,
b. Where the groups
meet,
c. When the groups
meet,
d. Times that the
groups meet,
e. Contact name and
number for person/s running groups, and
f.. Eligibility to attend (if the group is at a
treatment program specify if the group is open to people not in treatment at
that agency).
If the
person comes to the agency give them information that they can take with them.
Before
disengaging ask the person: How can I
assist you in your efforts to make the next step?
Let the
person requesting information about services know that we are expanding support
to people who are dealing with both mental health issues and addiction because
there are many who would benefit. They
are not alone.
(Developed by the