Chapters in Books

  1. "The Identify Crisis within the IS Discipline: Defining and Communicating the Discipline's Core Properties," (Reprint: MIS Quarterly, 27(2), 2003, 183-194), in J.L. King and K. Lyytinen (Eds.),Information Systems: The State of the field, Wiley: Chichester, England, 2006, 55-70 (with I. Benbasat)
  2. "Further Reflections on the Identity Crisis," in J.L. King and K. Lyytinen (Eds.), Information Systems: The State of the field, Wiley: Chichester, England, 2006, 300-306 (with I. Benbasat)
  3. “Measuring the Business Value of Information Technology (IT): A Review and Analysis of IT Metrics,” in Business Performance Measurement: Applications and Cases, Goutami, B. (ed.), Le Magnus University, 2005. Hyderabad, India, 1-16 (with L. Chidambaram and M. Karahanas)
  4. "Enriching Views of Information Systems within Organizations: A Field Theory," in B. Fitzgerald and and E. Wynn (Eds.), IT Innovation for Adaptability and Competitiveness, Kluwer Academic Publishing, 2004, Norwell, MA (with S. Miranda), 21-42
  5. "Strategic Vision for IT," in R. Papp (Ed.), Strategic Information Technology: Opportunities for Competitive Advantage, 2000, Idea Group Publishing Company, Harrisburg, PA
  6. "Conducting and Publishing Practice-Driven Research," in T.J. Larsen, L. Levine, and J.I. Degross (Eds.), Information Systems: Current Issues and Future Changes, International Federation of Information Processing, 1999, Laxenburg, Austria
  7. "The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry," in L. Willcocks and M. Lacity (Eds.), Strategic Sourcing of Information Systems: Perspectives and Practices, 1998, John Wiley & Sons Ltd., 45-78 (with T. Clark and G. McCray)
  8. "Measurement Issues in the Study of Human Factors in Management Information Systems," in J. Carey (Ed.), Human Factors in Information Systems: The Relationship Between User Interface Design and Human Performance, 1997, Ablex Publishing Corporation, 211-241 (with P. Newsted, W. D. Salisbury, and P. Todd)
  9. "At the Heart of Success: Organizationwide Management Competencies," in C. Sauer and P.W. Yetton (Eds.), Steps to the Future: Fresh Thinking on the Management of IT-Based Organizational Transformation, 1997, Jossey-Bass Publishers, 143-164 (with V. Sambamurthy)
  10. "Creating Business Value through Information Technology: A Self-Assessment Tool," in R. J. Lambrix and S. Signhvi (Eds.), Global Finance 2000: A Handbook of Strategy and Organization, 1996, The Conference Board, 233-238 (with V. Sambamurthy)
  11. "Strategy Congruence and BPR Rollout," in V. Grover and W. Kettinger (Eds.), Business Process Change: Reengineering Concepts, Methods and Technologies, 1995, Idea Group Publishing, 428-452 (with V. Mitchell)
  12. "The Nature and Determinants of Information Technology Acceptance, Routinization and Infusion," in L. Levine (Ed.), Diffusion, Transfer and Implementation of Information Technology, 1994, 67-86, North-Holland (with V. Saga)
  13. "The Determinants of Business Unit Reliance on Information Technologies," in J. Henderson and N. Venkatraman (Eds.), Research in Strategic Management and Information Technologies, 1, 1994, 73-106, JAI Press, Inc. (with V. Sambamurthy and A. Boynton)
  14. "The Use of Mental Imagery as a Requirements Analysis Technique," in W.W. Cotterman and J.A. Senn (Eds.), Challenges and Strategies for Research in Systems Development, John Wiley, Chichester, England, 1992, 337-350 (with W. Anthony and R. Stair)
  15. "Survey Measures and Instruments in MIS: Inventory and Appraisal," in K.L. Kraemer (Ed.), The Information Systems Research Challenge: Survey Research Methods, Harvard Business School, Boston, Mass., 1991, 149-184 (with A. Boynton)
  16. "Field Experimentation in MIS Research," in I. Benbasat (Ed.), The Information Systems Research Challenge: Experimental Research Methods, Harvard Business School, Boston, Mass., 1989, 97-111 (with M. Olson and R. Hauser)
  17. "Executive Team Support: An Illustration of the Difficulties that Can Arise in Achieving a “Fit” Between Organizational and Technological Environments," in H.G. Sol and J. Vecsenyi (Eds.), Environments for Supporting Decision Processes, North-Holland, Amsterdam, 1991, 13-28 (with K. Williams)
  18. "Research on End-User Computing: Theoretical Perspectives from Organization Theory," in K.M. Kaiser and H.J. Oppelland (Eds.), Desktop Information Technology, North-Holland, Amsterdam, 1990, 15-36 (with D. Robey)
  19. "The Use of Causal Maps as a Requirements Analysis Tool: A Case Assessment of Research Propositions," in A. Finklestein, M. Taubler and R. Traumuller (Eds.), Human Factors in Analysis and Design of Information Systems, North-Holland, Amsterdam, 1990, 187-207 (with G. Burgess, T. Clark and R. Hauser)
  20. "Opportunities for Strategic Information Manipulation Through New Information Technologies," in J. Fulk and C. Steinfield (Eds.), Perspectives on Organizations and New Information Technology, Sage, Newbury Park, Calf., 1990, 95-116. This book was given the 1990 Research Award in Organizational Communication for the Speech Communication Association.
  21. "A Specification Structure and Measurement Strategies for the Non-Repeating Group Decision Context," in R.M. Lee, A.M. McCosh, and P. Migliarese (Eds.), Organizational Decision Support Systems, North-Holland, Amsterdam, 1988, 215-228
  22. "Evolving Criteria for Information System Assessment," in N. Bjorn-Anderson and G.B. Davis (Eds), Information System Assessment, North-Holland, Amsterdam, 1987, 41-52 (with M. Ginzberg)
  23. "Unifying the Fragmented Models of Information Systems Implementation," in R.J. Boland and R. Hirschheim (Eds.), Critical Issues in Information Systems Research, John Wiley, Chichester, England, 1987, 227-251 (with T. Kwon)
  24. "Supporting Senior Executives through Decision Support Technologies: A Review and Directions for Future Research," in E.R. McLean and H.G. Sol, Decision Support Systems: A Decade in Perspective, North-Holland, Amsterdam, 1986, 87-101
  25. "The Use of Formal Mechanisms for Linking the Information Systems Function with End-Users," in M. Jarke (Ed.), Managers, Micros, and Mainframes, John Wiley, 1986, Chichester, England, 133-149 (with M. Lind)
  26. "An Empirical Analysis of Project Management Technique Implementation Success," in R.L. Schultz and M.J. Ginzberg (Eds.), Management Science Implementation, JAI Press, 1984, 107-132 (with C. McLaughlin and R. Might)
  27. "A Pharmakokinetics Approach to Technology Transfer Theory," in R.L. Schultz and M.J. Ginzberg (Eds.), Management Science Implementation, JAI Press, 1984, 29-53 (with L. Apple)
  28. "Firm Size and Innovation Activity in the Video Display Terminal Industry," in B. Bozeman, A. Link and M. Crow (Eds.), Strategic Management of Industrial R&D, D.C. Heath, Lexington, Mass., 1984, 133-146 (with A. Link)
  29. "System Implementation Success - Behavioral/Organizational Influences and Strategies for Effecting Change," in H.L.W. Jackson (Ed.), Teaching Informatics Courses, North-Holland, Amsterdam, 1982, 125-142
  30. "Strategies for Developing Computer-Based Information Systems in Less-Developed Countries," in H.L.W. Jackson (Ed.), Teaching Informatics Courses, North-Holland, Amsterdam, 1982, 87-100 (with W. Cotterman)
  31. "Important Technical Considerations for Systems Designs," in H.L.W. Jackson (Ed.), Teaching Informatics Courses, North-Holland, Amsterdam, 1982, 149-157 (with A. Dekker and R. Northcote)
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